At DriftTone, your satisfaction is our top priority. If something isn’t right, we’ll do our best to make it right. This policy explains how returns, exchanges, and refunds work, so you can shop with complete confidence.
Easy Returns
- You can return or exchange any product within 15 days of delivery if you are not fully satisfied.
- Items must be in their original condition, with all accessories and packaging included.
- If the item arrived damaged, defective, or incorrect, we will cover all return shipping costs.
Refunds
- Once order is pickup, we’ll process your refund within same business day.
- Refunds are issued to your original payment method.
- If you prefer, we can also provide store credit or a replacement item instead of a refund.
- Shipping charges (if any) are also refundable if the product was damaged, defective, or not as described.
Exchanges
- If you’d like to exchange your item for a different model, color, or product, we’ll be happy to assist.
- Exchanges for defective or incorrect items are handled at no additional cost to you.
Damaged or Faulty Products
- If your item arrives damaged or develops a fault within the warranty period, we will repair, replace, or refund it at no cost.
- Just contact us with your order details and photos/videos of the issue, and our support team will guide you through the process.
How to Start a Return
- Email us at ________@drifttone.com
with your order number and reason for return. - Our team will send you a return shipping information’s.
- Pack the item securely and our courier partner will collect from you.
- Once order is pickup, we’ll process your refund or exchange same day.
Fair Treatment Guarantee
We believe in treating our customers fairly. Every return or refund request is handled on a case-by-case basis, and we always aim to resolve issues in the customer’s favor whenever possible.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our support team:
DriftTone Support
Email:
