Welcome to DriftTone. By shopping with us at www.drifttone.com, you agree to the following Terms & Conditions. These terms are designed to protect your rights as a customer and ensure a safe and reliable shopping experience.
1. General
- DriftTone is committed to providing high-quality products and excellent customer service.
- By placing an order, you confirm that the information you provide (such as name, address, and payment details) is accurate and complete.
- We reserve the right to update these Terms & Conditions, but changes will always be communicated clearly on our website.
2. Products & Descriptions
- We aim to ensure that all product descriptions, images, and specifications are accurate and up-to-date.
- If there is ever a mistake (e.g., pricing or description error), we will notify you right away and give you the choice of continuing with the order or canceling for a full refund.
- Product availability may vary, but if an item is out of stock after your order, we will inform you and offer a replacement or a full refund.
3. Orders & Payments
- Orders are confirmed only after successful payment.
- We accept secure payment methods through trusted partners; we do not store sensitive card details.
- If your payment fails or is flagged for security reasons, we will contact you to resolve it quickly.
4. Shipping & Delivery
- We strive to ship your order as quickly as possible, and estimated delivery times are provided at checkout.
- If delays occur (due to shipping carriers or unexpected circumstances), we will keep you informed.
- In case of lost or damaged shipments, we will either replace the item or issue a full refund at no extra cost to you.
5. Returns & Refunds
- Your satisfaction is our priority. If you are not happy with your purchase, you can request a return or exchange within the time frame stated in our Return & Refund Policy.
- Refunds will be processed promptly and credited back to your original payment method.
- If a product arrives defective or not as described, we cover the return shipping cost.
6. Warranty
- Many of our products come with a 6 month warranty against manufacturing defects. Warranty details are mentioned with each product.
- If a product is defective under warranty, we will repair, replace, or refund at no additional cost to you.
7. Customer Responsibilities
- Customers agree to use our products safely and as intended.
- Any misuse, modification, or damage caused by improper use is not covered under our warranty or return policy.
8. Limitation of Liability
- We will always act in good faith to ensure customer satisfaction.
- However, DriftTone cannot be held responsible for delays or issues caused by external factors such as shipping carriers, customs, or force majeure events.
- Our liability will never exceed the value of the product purchased.
9. Privacy & Data Protection
- Your personal information is protected and handled in line with our Privacy Policy.
- We never sell or share your information with third parties without your consent.
10. Governing Law
- These Terms & Conditions are governed by applicable consumer protection laws.
- You, as our customer, always have the right to fair treatment under the law.
11. Contact Us
If you have questions, concerns, or issues with your order, our team is here to help:
DriftTone Support
Email:
